How does Selfmaid work?
Selfmaid is a cleaning company that has provided an easy way to book. Friendly customer service that will do their best to provide best customer service possible.
Is Selfmaid insured and bonded?
What if something gets broken?
You can contact Selfmaid directly or You will be contacted by Selfmaid representative at earliest convenience to discus the even and find best option to fix or possibly replace broken item.
Is Selfmaid pet friendly?
Yes, we are! Pets are our best friends. However, if your pet needs special attention while we are cleaning, please make temporary arrangements for the time of service.
Where do I start?
How do I set up my account with Selfmaid
Your account is automatically created after your first booking online. Simply set up your account, choose your password and voila, you’re ready to go.
How do I book my first appointment
Its easy. Just click the BOOK NOW button and schedule your appointment online. We will ask you few personal information. Once booked you will receive email confirmation. You can also schedule your cleaning service via phone 718-685-2138
What if I need to make changes to my booking?
Log in to your account and make all changes to your booking. Alternatively, you can give us a call.
Does someone need to be present?
Do I need to provide cleaning supplies?
Selfmaid provides all necessary eco-friendly cleaning supplies and almost all necessary materials required to clean your apartment. If you have any specialty products you would like us to use we will be more than happy to do so. Please leave all necessary instructions when booking your service.
We do not provide:
- Conventional bucket and a mop
- Toilet brush
- Cleaning solutions
- heavy duty bathroom cleaner
- heavy duty oven cleaner
- wood cleaner
- stainless steel cleaner
What if I do not have vacuum, bucket and a mop?
Selfmaid can provide all above under additional charge.
What’s included in the service?
Can I leave special instructions for the cleaners and ask for additional services?
Yes, you can ask for additional services at any time. We will contact you for a price change if applies.
After service is complete, you can rate Selfmaid experience and provide feedback.
What if I had renovation work done?
What does Selfmaid doesn't do?
We do not clean apartments with invasion of insects (roaches, rats, etc.), biohazards, asbestos.
We do not move heavy object, furniture, etc.
We do not clean up/throw away heavy post construction or after move items.
Why get your office cleaned?
Do you clean during or after business hours?
Does Selfmaid bring its own supplies and equipment for Commercial Spaces?
We will provide all necessary supplies and equipment if you select ongoing service.
How do I get and office cleaning quote?
Please contact us at 718-685-2138 or email firstname.lastname@example.org
Billing & Pricing
How do I pay for services?
When does my card get charged?
How do I update my billing information?
What is your cancellation policy?
What is your 100% Satisfaction Guarantee?
We provide exceptional services every time. However, if you’re not satisfied contact us within 24 hours after your service is complete and we will send cleaning person to re-touch missed areas. The re-clean appointment must be scheduled and completed within 72 hours of service. Please contact us at email@example.com or by phone 718-685-2138 and let us know where we fell short.
How to request a re-clean?
Customers can request a re-clean by email (firstname.lastname@example.org) or by phone (718-685-2138) – as long as the appointment was completed within past 24 hours.
Trust / Safety
Is my billing information kept safe and secure?
Do you offer Gift Cards?
Yes, you can purchase one on our gift cards page.
Do I leave a tip?
Tips are very appreciated by cleaners. You can either leave the tip for maid in the apartment or add it seamlessly to your booking. Your maids keep 100% of their tips.